Frequently Asked Questions

What if an item doesn’t fit or I don’t like it?

You are welcome to return or exchange any item within 30 days or receiving your order. The item must be unworn and unwashed, with all original tags and the receipt.
For full details please read our Exchange and Returns Policy.

I want to make a purchase but I don’t have a credit card.

We are happy to arrange payment via other means (e.g. bank transfer, cheque or money order). Please contact our sales team and they will happily organise such a purchase. Email: shop@enni.net.au or phone: 03 9499 5304

Is it safe to use my credit card online?

All information provided to us at www.enni.net.au is protected by Secure Socket Layer (SSL) technology. SSL Web Server Certificates, such as the one used on this website, are standard for secure data transmission over the internet and encrypt all data sent to and from the website.
If you are still wary of providing your credit card information please contact us and we will contact you via phone or fax to gain the necessary payment details.
Be assured your privacy is fully protected.

I am unsure about sizing.

Individual designers have different sizing characteristics, regardless of nationality. In our size chart we have endeavoured to simplify the sizing system taking into account garments labeled across different size runs from 8-18 to XS-XXL. Please see the sizing notes in each garment’s description for tips and hints to explain the idiosyncrasies of that designer and style. If you require any further information, please do not hesitate to contact us. Keep in mind, we want you to be happy with your purchase and are happy to exchange or return if you are unsatisfied with the item’s fit. Please see our Returns & Exchange Policy.